After receiving your order, you have a period of 15 days if the model is not suitable, to return your purchases to us against a refund.
The costs of returning your order are at your expense.
If you wish to be reimbursed, simply return the product(s) legibly surrounded on your invoice to the following address:
LUZ COLLECTIONS 7 rue Guichard, 75016 Paris.
Any return with an uncompleted invoice will not be taken into account.
We recommend that you make a return with a tracking number to ensure the proper receipt of it.
The refund period is a maximum of 10 days from receipt of the package.
If you want a different model, another color, or a new size just order again on our e-shop.
You can also make your refund or exchange in our shop. It will be done via the payment module of our e-shop and not in cash or on your credit card directly.
During sales, we do not refund sale items, only exchanges or credits are possible.
7 rue Guichard 75016 Paris
01 45 24 38 77
We offer return shipping costs only in case of error on our part or in case of defective product.