Dear Luztique,

After receiving your order, you have a period of 15 days if the model is not suitable, to return your purchases to us against a refund.
The costs of returning your order are at your expense.

If you wish to be reimbursed, simply return the product(s) legibly surrounded on your invoice to the following address:

LUZ COLLECTIONS 7 rue Guichard, 75016 Paris.

Any return with an uncompleted invoice will not be taken into account.

We recommend that you make a return with a tracking number to ensure the proper receipt of it.

The refund period is a maximum of 10 days from receipt of the package.

If you want a different model, another color, or a new size just order again on our e-shop.

You can also make your refund or exchange in our shop. It will be done via the payment module of our e-shop and not in cash or on your credit card directly.

During sales, we do not refund sale items, only exchanges or credits are possible.

7 rue Guichard 75016 Paris
01 45 24 38 77

We offer return shipping costs only in case of error on our part or in case of defective product.

Satisfait ou remboursée