All of our NATURALLY ETHICAL swimsuits are made WITH LOVE AND CARE.
Luz offers returns for any reason, subject to the following terms. Should you wish to return your purchase, you have the statutory 7 days prescribed by law.
Please note you have 15 days from receiving your order to return it to us and ask for an exchange, a store credit or a refund. Complimentary return shipping is only offered in cases of exchange.
Should you wish to exchange your item, please email us at email@example.com and we will provide you with a prepaid Colissimo shipping label.
Complimentary return shipping is only offered on exchanges in France. Please make sure you specify your exact exchange request in your return parcel. Your new item will be shipped following the receipt of your returned item. For any refund claim, please return the item, with details of your order number, to this address:
Luz Collections 32 rue Jasmin 75016 Paris - France
Please ensure you include your refund claim in your return parcel.
Please note that refunds may take up to a week from the date that your parcel is received to be processed.
We only offer complimentary return shipping for exchanges, on items that must be returned due to an error on our part and for faulty items.