Dear Luztique,
After receiving your order, you have a period of 15 days if the model is to suitable, to return your purchases against a refund. The costs of returning your order are at your expense.
If you want to be reimbursed, simply return the product(s) surrounded legibly on your invoice at the following address :
Giraphes Services
Luz Collections
3 rue Michelet
94 200 Ivry-sur-Seine
Any return with an uncompleted invoice will not be taker into account?
We recommend you to make a return with a tracking number to ensure the proper reception of it.
The refund period is maximum 10 days from receipt your package.
If you want a different model, another color, or a new size you just need to reorder on our e-shop.
You can also make a refund or exchange in our shop. It will be done via the payment module of our e-shop and not in cash or on your credit card directly.
5 rue François Ponsard 75116 Paris