Exchange or refund within 15 days from the date of receipt of your order.

To return your product, you have 2 options:
1) Go to our Luz Collections store at 7 rue Guichard 75016 Paris. (Metropolitan France).
2) Return your items to our return service at Luz Collections 7 rue Guichard, 75016 Paris. Please specify on the invoice that it is a refund or an exchange. Here is the link: https://www.luzcollections.com/fr/content/18-satisfait-ou-rembourse

Conditions of exchange and refunds:
After receiving your order, you have a period of 15 days if the model does not fit, to return your purchases for a refund.
You will be responsible for the cost of returning your order.
The refund period is maximum 10 days from the receipt of the package.

We offer return shipping only in case of an error on our part or in case of a defective product.